MANAGERS FORUM
February 27 to March 2, 2023
Grapevine, TX
Registration Fee: $1,200
The fee of $1,200 per attendee covers 3 nights of your hotel room, all meals, and meeting sessions.
Learn together with your Associated Pest colleagues.
David Billingsley, Facilitator - https://www.linkedin.com/in/david-billingsly-a-c-e-27728838/
Ken Clark, Keynote Speaker - https://www.linkedin.com/in/ken-clark-lmft/
Outline of Agenda
| Monday, February 27 |
|
| 3:00-6:00 pm |
Arrival and Registration |
| 6:00-9:00 pm |
Reception and Dinner
Introductions and #1 thing you want out of this meeting
|
| Tuesday, February 28 |
Relationships |
| 7:00-8:00 am |
Breakfast |
| 8:00-9:00 am |
Setting the stage and expectations - Have fun / Be engaged / Deliver |
| 9:00-12:00 pm |
Keynote Speaker Ken Clark - Building Better Relationships |
| 12:00-1:00 pm |
Lunch |
| 1:00-2:30 pm |
Breakouts – Practical take-a-ways and Associated best practices to build better relationships with your teams |
| 2:30-3:00 pm |
Break / Emails / Check-ins |
| 3:00-5:00 pm |
David Billingsly – Developing leaders within your organization |
| 6:00-8:00 pm |
Dinner (onsite) |
| Wednesday, March 1 |
Customer Experience (Cx) |
| 7:00-8:00 am |
Breakfast |
| 8:00-9:00 am |
Best / Worst Decisions from 2022 |
| 9:00-10:15 am |
Andrea Labelle from BASF – Customer Experience |
| 10:15-10:30 am |
Break |
| 10:30-12:00 pm |
Breakouts - Practical take-a-ways and Associated best practices to improve your Cx |
| 12:00-1:00 pm |
Lunch |
| 1:00-2:00 pm |
Ashley Heavrin (Rottler Pest) – Tools to use and how to communicate with your customers more effectively |
| 2:00-3:00 pm |
Breakouts - Practical take-a-ways and Associated best practices to improve communications with your customers |
| 3:00-3:30 pm |
Break / Emails / Check-ins |
| 3:30-5:00 pm |
Cracker Barrel – Associated best practices |
| 5:00-6:00 pm |
Open |
| 6:00-8:00 pm |
Dinner (offsite transports from hotel) @ Hard Eight BBQ |
| Thursday, March 2 |
Take-a-ways and Deliver |
| 7:00-8:00 am |
Breakfast |
| 8:00-9:45 am |
Breakouts – 1 to 2 things I am taking back to my business and how to implement |
| 9:45-10:00 am |
Break |
| 10:00-11:30 am |
Group Discussion – Deliver - what am I bringing back to my business and WHY? |
| 11:30-12:00pm |
Wrap up / Cracker Barrel style – What did you like and what would you like to see next year? |
| 12:00 pm |
Depart (lunch on your own) |
Homework:
o Best / Worst decision in 2022
o #1 thing you want from this meeting
o Top 3 to 5 goals from your owner for 2023
o Set up a post forum meeting with your manager to discuss what take-a-ways you are bringing back to your business
*I will randomly ask throughout the meeting about these topics. Don’t be that person please! *
Venue:
Hilton DFW Lakes
1800 State Highway 26, Grapevine, TX 76051
Just minutes from the Dallas-Fort Worth Airport (DFW)
Free shuttle from the DFW Airport
